Privacy Policy
At Mantles Flooring, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and store any personal data you provide when using our services, including when you visit our website.
1. Information We Collect
We may collect and process the following types of personal data:
- Personal Identification Information: Such as name, email address, phone number, and postal address.
- Financial Information: Payment details provided during transactions.
- Technical Data: Such as your IP address, browser type, and usage information when visiting our website.
- Communication Records: Information from correspondence between you and us (e.g. via email or phone).
2. How We Use Your Information
We use the data we collect for the following purposes:
- To provide you with the services requested, including site visits, quotes, and installation services.
- To manage payments and process transactions.
- To send relevant updates, reminders, or promotional information (with your consent).
- To improve our website, products, and services by analysing technical data.
- To comply with legal obligations or to establish, exercise, or defend our legal rights.
3. How We Share Your Information
We may share your data with:
- Third-Party Service Providers: Such as payment processors or delivery services to facilitate transactions and services.
- Legal Authorities: If required to comply with legal obligations or regulatory authorities.
We do not sell or trade your personal information to third parties.
4. Your Rights
You have the following rights regarding your personal data:
- Access: Request details of the personal data we hold about you.
- Rectification: Request corrections to any inaccurate information.
- Erasure: Request that we delete your data, where applicable.
- Restriction: Request limitations on how we use your data.
- Data Portability: Request a copy of your data in a commonly used format.
- Objection: Object to the processing of your data for direct marketing purposes.
To exercise any of these rights, please contact us at enquiries@mantlesflooring.co.uk.
5. Data Retention
We will only keep your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Once it is no longer necessary, your data will be securely deleted.
6. Security
We take reasonable measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no online transmission is entirely secure, so we cannot guarantee the security of any data transmitted via our website.
7. Cookies
Our website uses cookies to improve user experience and analyse site traffic. Cookies are small files stored on your device that help us understand how visitors use our website. You can manage your cookie preferences in your browser settings.
8. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.
9. Contact Us
If you have any questions or concerns regarding this privacy policy, please contact us at:
Mantles Flooring
enquiries@mantlesflooring.co.uk
07933 947211